Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates and Delivery Estimates
We're pleased to offer free standard delivery on all orders within the United Kingdom.
Estimated delivery time: typically 7–20 business days from the date your order is dispatched, depending on the item.
Delivery delays can occasionally occur. If your order has not arrived within the estimated timeframe, please contact us at support@purrious.store and we'll be happy to help.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information, where available.

Customs, Duties and Taxes
Purrious is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (these charges are normally collected by the delivery carrier or when you pick up your shipment, and are not included in the item price or shipping cost).

Damages
Purrious is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Questions
If you have any further questions, please contact us at support@purrious.store