Returns Policy

Returns Policy

We want you and your cat to be completely satisfied with every Purrious purchase. If something isn't right, we're here to help.

30-Day Returns

You can return any item within 30 days of delivery for a full refund, no questions asked.

Conditions for Return

• Items must be unused and in their original packaging
• Please include your order number with your return
• Items showing signs of use may not be eligible for a full refund

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 7 days and we will arrange a free return and replacement or full refund.

How to Start a Return

Contact us via our Contact page with your order number and reason for return. We'll send you return instructions within 24 hours.

Refunds

Refunds are processed within 5–10 business days of us receiving your returned item. The refund will be returned to your original payment method.

Return Postage

Return postage is the responsibility of the customer unless the item is faulty or incorrect.